BA-Meetup 2010
17 March-
19 March 2010- Northholt Airport, London, UK
Program
The BA-Meetup is characterised by interaction. People of various professions and interest in the business aviation industry come together to have a good talk, listen, and learn from each other. The exchange of expertise, experiences and opinions has high priority.
Workshops, Panels, Round table discussions, Think tanks, etc. are typical and preferred.
Exhibitors are invited to join the sessions
After the meeting, and reflecting back on the event, all attendees and exhibitors should feel that the meeting was productive and worthwhile.
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Badge sponsor:
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WEDNESDAY, MARCH 17
| 08:30 |
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Registration |
Entrance Hall |
| 09:30 |
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CONFERENCE OPENING |
Spitfire Room |
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"No more of the same!" |
Spitfire Room |
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| Cdr. Bud Slabbaert, Conference Chairman |
| There is a need to think differently and to do things differently. Anyone who wants to outdo the competition has to outthink the competition first. Transverse thinkers may be controversial but they do encourage innovation and contribute to changes in an industry, be it products, services, client relations, corporate behavior or philosophy. Future means "no more of the same", everything else is nostalgia and history. |
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"Telepresence" |
Spitfire Room |
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| Robert Stead, EMEA Marketing Director, Polycom |
Is there a way to communicate without actually going anywhere, a new standard for virtual meetings reducing the need for business travel while facilitating worldwide collaboration a
nd environmental benefits on top of it? Flying to business meetings and conferences is not only expensive, it is a hassle, it is hugely polluting. That is the claim of some powerful Fortune 500 companies that are active in the business of telecommunications. A study completed by the European Telecommunications Network Operators Association (ETNO) and WWF concluded that if 20 percent of business travel in the European Union were replaced by Telepresence solutions, 25 million tons of CO2 would be saved annually by 2010-and that's just in the EU! What is Telepresence? Could it be a new opportunity for airports, FBOs, and airport business centers? Should it be an alert for charter operators and airlines?
We need to widen our horizons! This presentation may be an eye opener! |
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"Royal Air Force - Royal Treatment" |
Spitfire Room |
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| Sqn Ldr Richard Willis, Media & Communications officer, Royal Air Force Northolt |
| The RAF Northolt Station is proud of its role as the home of number 32 (The Royal) Squadron. Official visitors cover the widest spectrum and include British and Foreign Royalty, Heads of State and Government Ministers, and many VVIPs who enjoy the privacy and first-class passenger handling services available. The terms FBO and Client Relations are unheard of, however the service is Royal Class and there is protocol. What can we learn from the Royal Air Force? |
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"Leadership in Aviation" |
Spitfire Room |
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Raymond Stebler, Managing Director, Bluebridge Management USA, West Orange, NJ, USA
Andre Weber, CEO, Bluebridge Management AG, Zollikerberg, Switzerland |
| What qualities are important if you already are, or if you are inspired to become a leader in the aviation industry? Every organization needs leaders at every level. Leadership is the quality which makes one person stand out different from the others as well as the ability to get others to willingly follow. |
| 13:00 |
14:00 |
Networking Lunch |
Junior Ranks Mess |
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| The exhibit area is closed during lunchtime from 13:15-13:45 |
| 14:00 |
15:00 |
"The Future Of Business Jets" |
Spitfire Room |
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| Andrew Hoy, Managing Director Execujet Aircraft Trading, Zurich, Switzerland |
Where are we - and where does a global company go from here?
Emerging markets. Adding Value. The future. |
| 14:00 |
17:00 |
A BA-MEETUP SPECIAL! |
Lancaster Room |
1 person sessions
by appointment
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BLUEBRIDGE offers to 20 registered attendees a FREE "Utopia" assessment including a written report.
This service would usually cost a company around $ 500. |
What will the participants get with the assessment?
- This will be confidential and only for their eyes.
- Status of the overall strengths and areas of improvement of their management and strategic planning skills.
- Experience the benefits of hiring and developing leaders using formal assessment methods.
- Will help them to improve their overall management skills and identify areas of development to become more successful leader in the future.
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| 15:00 |
15:15 |
Short Stop |
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| Just enough time to make a sanitary stop, smoke a cigarette, and change rooms. |
| 15:15 |
16:15 |
"FBO Staffing and Training" |
Spitfire Room |
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Graham Stephenson, Aviation Consultant Specializing In FBOs Worldwide
Peter Knapp, Head of Training, Centre for Civil Aviation, London Metropolitan University |
| Identify the jobs that have to be fulfilled in an FBO and then the requirements of the job and how those skills can be taught. What training is available in the industry for FBO staff and what is needed? The training should be linked to the type of people who fit into the different positions in an FBO. This is especially important considering the different types of customer - passengers, operators or trip planners. |
| 15:15 |
16:15 |
"Scheduling and Dispatch in Business Aviation" |
Hurricane Room |
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Helmut Lehr, Chief Flight Dispatcher, Comlux Aviation, Zurich, Switzerland
Stefano Costi, Travico, Wettingen, Switzerland |
| A flight dispatcher is situated in a business aviation operation or dispatch center assisting pilots with performance calculations, flight planning, weather analysis and briefing, performing as many pre-flight tasks as possible for the flight deck. Contrary to US regulations, in Europe a dispatcher was never required. Instead the workload and responsibility always rested with the pilot in command. Nowadays with all the sophisticated and state of the art business jets, with possible air times of up to 14 hours, pilots easily reach their maximum possible duty time limits even without pre-flight duties. The need for employing dispatchers has now been raised by the pilots to their flight operation departments. Research has shown that 85% of operators with less than 10 aircraft operate without licensed dispatchers and do not have sufficiently educated and trained staff for their operation departments. |
| 16:45 |
17:45 |
"Cabin Safety : Why Have a Trained Third Crew Member? Safety Is Paramount!" |
Spitfire Room |
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| Susan C. Friedenberg, Pres. & CEO Corporate Flight Attendant Training & Services, Philadelphia, PA, USA |
| If a pilot were given the option to share his cockpit with a non-type rated pilot with no experience on that aircraft type, he would certainly decline the mission. The same standards in choosing a business aviation flight attendant should apply. Any flight attendant who is not properly trained should not be on an airplane. This breakout session clearly demonstrates the value of emergency and first-aid training and the What If Variable of aircraft cabin management. |
| 16:45 |
17:45 |
"On-line News Media are In-touch and On-top" |
Hurricane Room |
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Tim Harlow, Publisher & Chief Editor of BLUESKY, United Kingdom
Peter Kellner, Publisher & Chief Editor of AEROBRIEF, Germany |
| The number of people going online for news on a regular basis is rising. The aviation industry now appears to be taking the new information channels in earnest. On-line News Media allow hunting-and-gathering readers to act more directly on their preferences rather than being led to them. The Executives of two leading E-zines explain how they work and why their numbers of subscribing aviation professionals are literally growing by the day. |
| 18:00 |
19:30 |
Wednesday Evening Reception |
Exhibition Area |
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| sponsored by BON SOIRÉE Executive Aviation Catering |
| You are greeted by waitresses with beautifully presented canapés and wine. You'll have an opportunity to unwind before heading back to your hotels or home for dinner. |
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A couple of lucky delegates will get a surprise lift to the hotel in a Rolls Royce tonight. |
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sponsored by FIRST CLASS CARS
London and the UK's premier Business Aviation chauffeur-driven car hire service |
First Class Cars, are also kindly providing a free shuttle-service for delegates staying at
the Days Hotel and at The Barn Hotel. |
THURSDAY, MARCH 18
| 08:00 |
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Registration
Badge sponsor:
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Entrance Hall |
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| 08:15 |
09:15 |
"Business Intelligence" |
Spitfire Room |
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| Magnus Henriksson, Manager Avinode Business Intelligence, Götenborg, Sweden |
| Business Intelligence can generate valuable reports to assist you in optimizing your business. Basic information about most requested departure and arrival zones is available. Based on an extensive collection of data, statistic reports about business behaviors on the global air charter market can be supplied. Based on historic data and real-time information, analyses may be created of how a new aircraft would perform in the system based on its type, configuration and home base. A wide range of of custom reports can be made for leading industry players in their strategy planning. Business Intelligence is crucial for making the right decisions. |
| 08:15 |
09:15 |
"Food Safety Awareness & How To Order Catering for FBO CSR's/S&D's/Handlers/ Charter Brokers" |
Hurricane Room |
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| Susan C. Friedenberg, Pres. & CEO Corporate Flight Attendant Training & Services, Philadelphia, PA, USA |
| Many times, FBO's are charged with the task of ordering catering via the CSR's when a transient aircraft comes thru without a trained F/A. The pilots get off of their aircraft, ask for fuel, lav service, topping of the potable water supply and any specific aircraft service requests which might include ordering the catering for the outbound leg. The CSR's are basically clueless about the aircraft's galley equipment and cabin size restrictions. They do not know what questions to ask the pilots before the pilots leave the FBO and they do not know what to tell the caterer. When the catering is wrong, the client is mad and at times will not pay for the catering and you are stuck with the bill to promote customer satisfaction. This also happens to Charter operations. Some passengers then refuse to even pay for the actual charter. |
| 09:15 |
09:30 |
Short Stop |
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| Just enough time to make a sanitary stop, smoke a cigarette, and change rooms. |
| 09:30 |
10:30 |
"Aircraft Management Software Solutions" |
Spitfire Room |
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| Stefano Costi, Travico, Wettingen, Switzerland |
| A process oriented software application is designed for Aircraft Operators and should not be limited to incorporating features and functions applicable to any country. Open architecture and platform should offer flexibility and the utmost support for daily business increasing efficiency and reliability by simply adhering to the principals of Pre-Flight, Flight & Post Flight processes. |
| 09:30 |
10:30 |
"Aircraft Registry; what, why and how?" |
Hurricane Room |
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| Ronald Barry Goodliffe, Civil Aviation Authority of the Cayman Islands, Grand Cayman, Cayman Islands |
| All aircraft must be registered with a national authority and furthermore, they must carry proof of this registration in the form of a legal document called a Certificate of Registration at all times when in operation. In this session you will find out about aircraft registrations. The Cayman Islands Aircraft Registry is the registry of choice for many owners and management companies with corporate aircraft ranging from Cessna Citation to Boeing Business Jets. Standards are rigid and specifications exact to qualify, but this has led to the register being highly respected and recognized throughout the aviation industry internationally. The Cayman Islands Aircraft Registry operates in accordance with legislation similar to that in the UK. |
| 11:00 |
12:00 |
"Creative Photography for the Aviation Industry: Is it a necessity or a pointless and expensive ego messaging?" |
Spitfire Room |
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| Paul Cordwell, Birmingham, UK |
| The translations from the company you think you have may be entirely different from the business your clients perceive. Creative, inspirational and qualified photography will be the only major opportunity to visually demonstrate just how good your business is. Effective design lead photography supporting a concise marketing strategy creates crucial confidences and will be the difference between winning and loosing business. How not to mess it up. |
| 11:00 |
12:00 |
"Beware of Birds" |
Hurricane Room |
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| Roger James, Manager Airside Operations, Scarecrow Bio-Acoustic Systems, Uckfield, UK |
| The days of bird scaring are now gone. Today's litigious society demands more comprehensive bird dispersal systems for all situations compared to traditional bird scarers. New ‘greener’ aircraft may be better for the environment but they are fitted with quieter engines that birds cannot hear so well. New methods of safe and humane airside bird control are avialable and will reduce the risk of birdstrikes. No matter what bird kind you are having problems with from Seagulls to pest Pigeons there is a variety of solutions. |
| 11:00 |
12:00 |
"Training and Education of Dispatchers and FBO Staff" |
Lancaster Room |
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| SPECIAL PRESS MEETING (for accredited journalists only) |
Please meet Graham Stephenson, Helmut Lehr, Peter Knapp, Capt. Francis Freeman and Terry Sherlin, who are all involved in Dispatcher and FBO training.
They will tell you about what is in the works with regard to the training and education of Dispatchers and FBO staff during the BA-Meetup.
The BA-Meetup will become the foremost event for Dispatchers and FBO staff in Europe.
The training sessions at BA-Meetups will be extended beginning the next event in 2011 when a series of specialised training opportunities covering safety related topics for Supervisors and Managers will be scheduled.
The goal is to create a structured training system with formal certification of those who complete the coursework. The certificate will demonstrate to current and potential employers the dedication to safety of the people who attended the courses. |
| 13:00 |
14:00 |
Networking Lunch |
Junior Ranks Mess |
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| The exhibit area is closed during lunchtime from 13:15-13:45. |
| 14:00 |
15:00 |
"FBO FORUM - Interactive Session -" |
Spitfire Room |
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Graham Stephenson, FBO Consultant
Eddie Allison, Managing Director, Ocean Sky Corporate Business Aviation Center, Prestwick, UK
Umberto Vallino, Airport Cannes, Developair, Cannes, France |
| The selection of an FBO can make or break the success of the entire trip. What should a modern FBO look like? Opinions over what services and amenities should be provided vary widely. In this session a mixed audience will discuss the range from best practices to reasonable expectations, and from service request to service provision. |
| 14:00 |
15:00 |
"The advantages of satellite communications" |
Hurricane Room |
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| Jesper Bækgaard, SATCOM 1, Director Special Programs, Denmark |
| In today's world the aircraft cabin must provide everything you would expect in your own office to make travel time effective and the cockpit processes and workload must be optimized. Satellite communications can help both in the cabin and in the cockpit. With satellite equipment on board it is possible to stay connected in your office-in-the-sky. Not only can you use aircraft phones or even your personal phone to make calls, but also connect your personal laptop or PDA and send and receive emails as on ground, as well as surf the Internet or send a fax. In the cockpit, satellite communication can assist by providing EFB updates and the latest weather. Also satellite communications will enable the use of ACARS (Aircraft Communications, Addressing and Reporting Systems). ACARS is a digital data link system for transmission of short, relatively simple messages between aircraft and ground stations via radio or satellite. It is all about optimizing the planning of the flight including flight planning, position reporting, fuel savings etc. It has been used in the commercial industry for many years, but is now increasingly used in business aviation. |
| 15:00 |
15:15 |
Short Stop |
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| Just enough time to make a sanitary stop, smoke a cigarette, and change rooms. |
| 15:15 |
16:15 |
"Use of GPS in Aircraft, modern day receiver technology, future applications in Europe" |
Spitfire Room |
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Trevor Pegrum, Aviation Product Manager, GARMIN Satellite Navigation
NATS, National Air Traffic Services, Southampton, UK |
PRIZE DRAW
Participants in this session will have a chance to win a Garmin Satellite Navigator at the end of the meeting. Enter by dropping your business card in the bowl located in the session room. |
| 15:15 |
16:15 |
"Managing Media Expectations" -PR Forum-" |
Hurricane Room |
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Alison Chambers -Chairperson- Principal Emerald Media Ltd; London, UK
Charles Alcock,Senior Editor Europe, Aviation International News - Business Jet Traveler; UK
Stephane Guilbaud, Embraer Corporate Communication Director, Europe, Middle east and Africa; France
Robert Mark, CEO Commavia; Editor of Jetwhine.com; Adjunct Faculty at Northwestern University, Chicago, USA |
| How to effectively get your message across. Understand the needs and deadline pressures editors and publishers. How best to work with them to maximize coverage. |
| 16:45 |
17:45 |
Practical application of the Dispatch Department |
Spitfire Room |
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| Terry Sherlin, Manager Aircraft Dispatch, Airline Ground Schools, Florence, KY, USA |
| This session will focus on the practical application of a Dispatch Department by the Flight Crew and the interaction with the Dispatcher. Focusing on the Dispatch Aids for International Flight Planning, TRM concept (CRM and DRM). Enroute communications concepts, Flight Planning and Flight Planning systems. This will be followed with the importance of fractional ownership Carriers and/or commercial operators to have an effective operations department with licensed Dispatchers. US Carriers have identified the increase level of safety and operational Performance enhancements. . |
| 16:45 |
17:45 |
"Understanding Social Media" |
Hurricane Room |
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| Robert Mark, CEO Commavia; Editor of Jetwhine.com; Adjunct Faculty at Northwestern University, Chicago, USA |
| There are many new-technology communications tools you can use to promote your business – Twitter, Facebook, YouTube, LinkedIn, blogs, podcasts and more. Find out how they work and how a solid understanding of social media might be critical to your company's success. This session will provide information on the newest, fastestgrowing communications tools being used by all types of businesses to engage current and potential customers, team members and industry contacts. |
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A couple of lucky delegates will get a surprise lift to the hotel in a Rolls Royce tonight. |
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sponsored by FIRST CLASS CARS
London and the UK's premier Business Aviation chauffeur-driven car hire service |
| First Class Cars, are also kindly providing a free shuttle-service for delegates staying at the Days Hotel and at The Barn Hotel. |
| 18:00 |
21:00 |
Thursday Evening Event |
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FRIDAY, MARCH 19
| 08:00 |
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Registration
Badge sponsor:
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Entrance Hall |
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| 08:15 |
09:15 |
"Flight Planning and Trip Consultation Services" |
Spitfire Room |
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Philip Gordon, Jeppesen, London, UK
Ben Lynn, ARINC, Washington, DC, USA |
| Who are the flight planners? What do they do? For whom? Flight plans and weather data are some of the most basic needs for business aviation. Fuel efficiency, best time to destination, and safety are major considerations. What services does the client request for each leg of a trip? This session will explain the flight planning and consultation services from planning to completion, from how it helps pilots and operators to how it affects airports, FBOs and service providers at the destination. |
| 08:15 |
09:15 |
"SUMMIT FORUM" |
Lancaster Room |
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| The panel will be selected during the BA-Meetup of some of the most outspoken participants of various aspects of business aviation. |
| This is the grand forum is where issues go to business; A last opportunity to discuss issues critical to our collective business aviation interests. This session may be one of the most important forums during the BA-Meetup. If you feel the need to say what has not been said before, express a conclusion from your perspective on what direction our field of business should move, or just want to have the last word, this is your chance!We expect that the discussion will be lively and bring participants to the edge of their seats. |
| 09:15 |
09:30 |
Short Stop |
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| Just enough time to make a sanitary stop, smoke a cigarette, and change rooms. |
| 09:30 |
10:30 |
"Emerging Markets - East beyond the Middle-East" |
Spitfire Room |
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Simon Wagstaff, CEO, ASA Group, Hong Kong
Alan Perry, CEO, MIU Events |
| What is happening in the East beyond the Middle East? Sharp increases in corporate and private flights into Asia are reported with flights coming in from North America, as well as from the Middle East, Europe and Asia. Increasing investments into business aviation infrastructure, the number of new operators is growing, aircraft deliveries are up. This session will deal with the questions: What are the prospectsand how to be part the growth of emerging markets? |
| 09:30 |
10:30 |
"A Crewroom in "the Clouds" |
Hurricane Room |
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| Captain Mark Linney, Managing Director, Evoke Systems, UK |
| Effective web-based and EFB communications to enhance safety, quality, accountability and compliance. A virtual crewroom to serve the needs of a highly mobile and dispersed workforce, their mangers and auditors. |
| 11:00 |
12:00 |
"Illegal Flights Adversely Affect The Air Charter Business" |
Spitfire Room |
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| Guy Lachlan, Chief Executive, British Business & General Aviation Association, UK |
| The majority of charter flights within and from the UK and EU are operated in accordance with an Air Operator's Certificate (AOC) which is a legal requirement. Some operators try to circumvent the system. Compliance with the higher AOC safety standards is more expensive. However, the short-term cost advantage to the passenger in lower fares of an illegal flight can have serious consequences if an accident or incident occurs. |
| 11:00 |
12:00 |
"Making sense of Business Airports - an Investor's Perspective" |
Hurricane Room |
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| Thomas Frankl, CEO, ADP Airport Development Partners, Geneva, Switzerland |
| The "Due Diligence" is the detailed investigation that an investor will make before buying a business. What needs to be in place at a regional airport to be a good investment? How can Business Airports operate more efficiently to secure their future ? After consolidation in the BizAv sector - will there be consolidation in Business Airports? Can Business Airports diversify out of the crisis? This session will discuss the viability of GA/BA airports in times of continuing economic uncertainty. |
| 12:00 |
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Conference End |
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| Attendees may leave after the morning sessions or after lunch. Since Northolt is only 10km away from London Heathrow Airport most attendees can be home anywhere in Europe at a reasonable hour. Some attendees may want to spend a weekend in London. |
The above program may be subject to slight changes.
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